Our attitude to implementation is a little different. Rather than simply offering pre-packaged solutions that bolt on to an existing infrastructure, we do whatever it takes to get new technology and systems right for each individual customer.
- Guillaume Chatagnon, CEO, Motiv
itec Implement service offers seamless integration expertise on behalf of its customers.
itec works collaboratively with a range of partners and vendors to deliver a high standard of project management, audit, installation, configuration and testing services in a flexible, modular approach which is complementary to its customers’ in house capabilities, project timelines and budget.
Services can range from the project lifecycle management of an entire end-to-end installation, to providing remote technical support to customer engineers.
Similarly, itec can offer skilled technical engineer services to fulfill onsite ‘intelligent hands’ operations whereby an engineer takes instruction from a customer technician in order to provision service to a device.
Customers can cherrypick elements from the Implement package to augment their own competencies and suit their specific requirements, including:
• Project Management
• Service co-ordination with third party suppliers
• Intelligent hands
• Pre-installation and staging of solution
• Asset management and factory acceptance testing of equipment
• Hardware logistics
• Managed procurement
• Customer site installation and configuration
• Customer acceptance testing and project sign off
• Customer documentation presentation
• Go-Live support
• Customer administration
itec implement service links seamlessly with other itec project elements, to provide a comprehensive suite of technical and management initiatives, enabling full project delivery and lifecycle management.