To support design of a wireless solution itec offers predictive performance analysis, site environmental surveys in order to co-ordinate access point and controller location, and spectral analysis.
- Amy Harris, Business Support Manager, BlackBox
itec intelligent services plc. provides a full suite of professional services to facilitate and support global deployments of wireless technologies and infrastructure. Teams of highly skilled technicians and consultants work collaboratively with customers to provide services and support throughout a full project lifecycle.
itec’s systems engineers are highly skilled technical resources who hold relevant accreditations and experience on Wireless
communications technologies. This enables itec to fully deliver customer design, implementation and support services for a wide range of wireless requirements from simple wireless access topologies through to fully managed wireless services with automated concierge services, user demographic analysis and business intelligence integration.
itec has a vast engineering footprint worldwide and has active contracts in over 95 countries. itec’s centralized control and management through its TAC ensures that no matter where it delivers technical services, the end user experiences a consistent high quality delivery mechanism from itec.
itec regularly provides wireless consultancy services to help customers select and design best of breed wireless technologies and topologies in accordance with their user requirements. itec also offers predictive wireless performance analysis, site environmental surveys for coordinating access point and controller location and environmental spectral analysis in support of the design phase of a project.
Engineers work through structured project management (which can be provided by itec) in order to fulfil a full implementation lifecycle including pre-staging, factory acceptance testing, onsite implementation and integration, user acceptance testing and end user handover activity. itec’s structured approach to service delivery ensures that services are delivered on time and on quality every time.
The itec TAC is a 24 x 7 technical assistance centre manned by technical engineers and designed to provide technical support and resolution services. Offered as a fully white labelled service, the TAC will provide full technical support services for wireless end user environments.
itec has seen a dramatic increase in the number of end users adopting full managed wireless services whereby intelligent systems existing in either a private cloud or a service provider cloud are fully maintained and monitored by a managed service provider. itec has the skills, experience and infrastructure to facilitate the delivery of full managed wireless infrastructure solutions.
Network Operation Centre staff at itec’s TAC provide 24 x 7 proactive management and monitoring of end users’ wireless topologies.
• Reduced Costs
• Improved Effectiveness
• Improved customer experience
• Flexible delivery